Privacy Policy

01. Personal Information We Collect

Depending on how you interact with CurbAppeal, we may collect the following categories of personal information.

Contact and Identifying Information

This may include:

• Name
• Mailing or service address
• Email address
• Telephone or mobile number
• Other information you provide when requesting a quote, scheduling service, or contacting us

Service and Customer Information

We may collect information relating to services provided or requested, including:

• Property or service location
• Wheel and rim condition, and the type of repair needed, such as curb rash, scratches, refinishing, or color change
• Repair and refinishing details
• Appointment history
• Service history
• Customer communications
• Notes relating to services performed
• Photographs you submit of your vehicle or wheels for a quote, and before-and-after documentation of completed repairs, when applicable

Transaction and Billing Information

We may collect information necessary to process payments, such as:

• Billing information
• Payment status
• Transaction history
• Invoice information

Payment card information may be processed by third-party payment processors and may not be stored directly by CurbAppeal.

Communications

If you contact us by telephone, email, text message, website form, or another communication method, we may collect information contained in those communications.

Website and Device Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location derived from an IP address
• Date and time of visits
• Website interactions
• Cookie and similar technology identifiers

02. Sources of Personal Information

CurbAppeal may collect personal information from:

• You directly
• Our website and online forms
• Telephone calls, emails, and text messages
• Service appointments and repair visits
• Customers or authorized representatives
• Referral sources
• Service providers that support our business
• Advertising, analytics, or technology platforms
• Publicly available sources when appropriate

03. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and quote requests
• Schedule and provide mobile wheel and rim repair services
• Perform inspections, repairs, refinishing, and follow-up services
• Communicate regarding appointments and service
• Keep limited service records, such as messages or photos related to your repair
• Process payments and billing
• Provide customer support
• Send administrative or transactional communications
• Improve our website, services, and customer experience
• Analyze website performance and usage
• Maintain the security and integrity of our systems
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims
• Conduct normal business operations

We seek to collect and use personal information only for purposes that are reasonably necessary and proportionate to the services requested or the purposes disclosed to you.

04. Sale and Sharing of Personal Information

CurbAppeal does not sell or share personal information outside our organization, except as necessary to provide our services, operate our business, comply with legal obligations, or work with trusted service providers that process information on our behalf and are subject to appropriate confidentiality and data-protection obligations.

CurbAppeal does not sell personal information for monetary compensation.

We also do not knowingly sell or share the personal information of consumers under 16 years of age.

Certain technology providers, analytics providers, website platforms, communications providers, payment processors, or other vendors may process personal information on behalf of CurbAppeal in connection with services they provide to us.

Such disclosures are intended to support CurbAppeal's business operations and are not intended as sales of personal information.

05. Categories of Personal Information Disclosed for Business Purposes

During the preceding 12 months, CurbAppeal may have disclosed the following categories of personal information to service providers or contractors for legitimate business purposes:

• Identifiers, such as name, address, email address, and telephone number
• Customer records and service information
• Commercial information, such as service and transaction history
• Internet or electronic network activity
• Approximate geolocation information
• Communications and customer-support information

Recipients may include:

• Website hosting and technology providers
• Payment processors
• Communications providers
• Accounting and administrative providers
• Analytics providers
• Professional advisers
• Government agencies or other parties when disclosure is legally required

These parties may use personal information only as permitted by their agreements with CurbAppeal and applicable law.

06. Cookies and Similar Technologies

curbappealrims.com may use cookies and similar technologies to:

• Operate website features
• Remember user preferences
• Understand website traffic
• Analyze website performance
• Improve website functionality
• Detect security issues
• Measure the effectiveness of communications or advertising

Some cookies are necessary for the website to function properly.

Other cookies or similar technologies may be provided by third-party analytics or technology providers.

You can generally control cookies through your browser settings. Blocking certain cookies may affect the functionality of portions of the website.

Where required by applicable law, CurbAppeal will honor applicable privacy choices and browser-based opt-out mechanisms.

07. Global Privacy Control and Opt-Out Preference Signals

California law recognizes certain opt-out preference signals that may communicate a consumer's privacy choice automatically.

Where applicable to CurbAppeal's processing activities, CurbAppeal honors legally recognized opt-out preference signals, including Global Privacy Control ("GPC"), in accordance with applicable California law.

Because CurbAppeal does not sell personal information for monetary compensation and does not intend to share personal information outside our organization other than for legitimate operational purposes described in this policy, an opt-out request may not affect disclosures made to service providers or contractors that process information on our behalf as permitted by law.

08. Text Messages and SMS Communications

If you provide CurbAppeal with a mobile telephone number, we may use it to communicate with you regarding:

• Appointment confirmations
• Appointment reminders
• Technician arrival information
• Service updates
• Customer-support matters
• Billing matters
• Other service-related communications

We do not send promotional or marketing text messages.

Message and data rates may apply.

Message frequency may vary.

If you no longer wish to receive text messages from us, contact CurbAppeal directly or reply STOP, and we will honor your request except where a message is necessary to complete a service you have already requested.

For assistance, you may reply HELP or contact CurbAppeal directly.

Mobile information will not be sold to third parties for their own marketing purposes.

09. Email Communications

You may receive emails relating to:

• Quotes
• Appointments
• Services
• Warranty or follow-up matters
• Billing
• Customer support
• Other transactions with CurbAppeal

We do not send promotional or marketing emails. If you no longer wish to receive email communications from us, you may contact us directly, and we will honor your request except where a message is necessary to complete a service you have already requested.

10. Data Retention

CurbAppeal retains personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Satisfy contractual obligations
• Comply with legal, accounting, tax, insurance, and regulatory requirements
• Resolve disputes
• Maintain appropriate business records
• Protect CurbAppeal and its customers

Retention periods vary depending on the type of information, purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, CurbAppeal may delete, destroy, anonymize, or otherwise securely dispose of it.

11. Information Security

CurbAppeal uses reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Theft
• Misuse
• Alteration
• Destruction

No website, network, storage system, or electronic transmission is completely secure, and we cannot guarantee absolute security.

12. California Privacy Rights

California residents may have certain rights regarding their personal information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA").

Subject to applicable exceptions, these rights may include:

Right to Know and Access

You may request information regarding personal information CurbAppeal has collected about you, including:

• Categories of personal information collected
• Categories of sources
• Purposes for collecting or using the information
• Categories of third parties to whom information is disclosed
• Specific pieces of personal information collected about you

Right to Delete

You may request deletion of personal information that CurbAppeal has collected from you, subject to legal exceptions.

Right to Correct

You may request correction of inaccurate personal information maintained by CurbAppeal.

Right to Opt Out

Where applicable, California residents have the right to opt out of the sale or sharing of personal information.

As explained above, CurbAppeal does not sell personal information for monetary compensation and does not share personal information outside our organization except as necessary for legitimate business operations, service providers, legal obligations, or other purposes permitted by law.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, California residents may have the right to limit certain uses or disclosures of sensitive personal information.

CurbAppeal does not use sensitive personal information for purposes intended to infer characteristics about consumers unless otherwise disclosed and permitted by law.

Right to Non-Discrimination

CurbAppeal will not unlawfully discriminate against you because you exercised a privacy right.

13. Exercising Your California Privacy Rights

To exercise an applicable privacy right, you may contact CurbAppeal using the contact information provided at the end of this Privacy Policy.

CurbAppeal may need to verify your identity before fulfilling certain requests.

Depending on the request, we may ask you to provide information that allows us to reasonably match your request with information maintained in our systems.

An authorized agent may submit a request on your behalf when permitted by law. We may require documentation confirming the agent's authority and may independently verify your identity.

CurbAppeal will respond to verified consumer requests within the time required by applicable law.

14. Children's Privacy

CurbAppeal's website and wheel and rim repair services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information online directly from children under 13.

If we learn that personal information has been collected from a child in circumstances where parental consent was required, we will take reasonable steps to delete that information.

15. Third-Party Websites

The CurbAppeal website may contain links to websites operated by third parties.

CurbAppeal is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

16. Do Not Track

Some web browsers offer a "Do Not Track" setting.

Because there is not a universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to those signals.

Where required by applicable law, however, CurbAppeal honors qualifying opt-out preference signals such as Global Privacy Control.

17. Changes to This Privacy Policy

CurbAppeal may revise this Privacy Policy periodically to reflect:

• Changes in our services
• Changes in technology
• Changes in business practices
• Changes in legal or regulatory requirements

When we make material changes, we will update the Last Updated date at the top of this policy and provide any additional notice required by law.

We encourage you to review this Privacy Policy periodically.